Phone: +49 40 299 960 882
Company form: GmbH
Registered office: Hamburg
Commercial register: HRB 160021 at the Hamburg District Court
Sales tax identification number: DE327586728
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Graurheindorfer Straße 108, 53117 Bonn and
Marie-Curie-Str. 24-28, 60439 Frankfurt am Main
Phone: +49 228 410 80
Willy-Brandt-Strasse 73, 20459 Hamburg
Phone: +49 40 370 70
Dispute resolution procedure for private investors
Customers can call on the consumer arbitration board set up at the Federal Financial Supervisory Authority (BaFin) or file a civil lawsuit. The consumer arbitration board established at BaFin is responsible for disputes in connection with financial services pursuant to Section 1 (1a) sentence 2 of the German Banking Act, between consumers and companies supervised under the German Banking Act.
The request for arbitration must be submitted in writing to the office of the arbitration board, briefly describing the facts of the case and including the documents necessary to understand the dispute (e.g. correspondence, terms of contract, cost calculations):
Arbitration board at the Federal Financial Supervisory Authority
Referat ZR 3
Graurheindorfer Straße 108
Fax: 0228 4108 62299
Customers can also submit such a request by email.
The information provided on this website is updated regularly. Despite taking reasonable care, the data can change at short notice or contain errors and inaccuracies. A liability or guarantee for the topicality, correctness and completeness of the information made available on this website can therefore not be guaranteed. This also applies to all websites that we link – be it directly or indirectly. rubarb GmbH is not responsible for the content of the linked pages. rubarb GmbH expressly reserves the right to change, add to, or delete parts of the website or the entire offer without prior notice, or to temporarily or permanently cease publication. The content and structure of this website are protected by copyright. The reproduction of information or data, in particular the use of texts, parts of text or images, requires the prior consent of the publisher.